This will fix your browser related issue immediately. Register to EliteMate Here
 
(For Internet Explorer) Open up Internet Explorer. Make sure it's a current version or upgrade it here.

http://www.elitemate.com/htm/requirements.htm

Once you log into Internet Explorer go to Tools on the top menu and select Internet Options, then select delete cookies and delete them. Then select delete files and make sure the Delete all offline content is selected before you hit OK.  Then hit the tab that says clear History and after that is done, hit the Settings button (in the area called Temporary Internet Files in the middle of the page) and go to the top off of the page called "Check for newer versions of stored pages" and check off "every visit to the page".  This will fix it all. Then log in and you will be alright to use all our features.  If you ever has this issue do this procedure again.  This will surely fix the issue.

(For Netscape) Open up your Netscape browser. Make sure it's a current version or upgrade it here.

http://www.elitemate.com/htm/requirements.htm

Select the Edit tab on the top of the page.  Then select preferences and click on the selection on the left menu called Offline and Disk Space.  When you are there select the option called do not download messages for offline content.  Make sure that the browser checks for the newest versions of the web page with each new visit to that specific page.

(For AOL) Open up your AOL browser. Make sure it's a current version or upgrade it here.

http://www.elitemate.com/htm/requirements.htm

How to Clear Your Browser's Cache

If current information does not appear in your browser, you may need to clear your cache.

View a special message for AOL and Compuserve Users

Cache Overview

Cache is temporary storage of Web pages on your hard disk.

The first time you view a page, the page is retrieved from the Web. If you request this same page again, the browser checks to see if this page is available in cache.

For example, if you use the Back button to re-display a page, cache can display the page more quickly than retrieving the page from the Web a second time.

Sometimes you might not want a page to be retrieved from cache. The page you displayed initially may be different than the page currently offered by the Web. If a modification to a particular URL has occurred, you may want the updated page rather than the copy in cache.

Clearing Cache

Internet Explorer

  • Press the Refresh button or use the menu options View, Refresh.
    • This will update any Web page stored in your disk cache with the latest content on the Web.
  • If Refresh fails to display the updated page, empty your Internet Explorer disk cache.
    • For Internet Explorer version 4.0:
      1. On the View menu of your Internet Explorer toolbar, click Internet Options.
      2. Click the General tab.
      3. In the Temporary Internet files area, click Delete Files, then click OK.
      4. Click OK to close Internet Options.
    • For Internet Explorer version 5.0, 5.5, 6.0 and 7.0
      1. On the Tools menu of your Internet Explorer toolbar, click Internet Options.
      2. Click the General tab.
      3. In the Temporary Internet files area, click Delete Files, then click OK.
      4. Click OK to close Internet Options.

Fire Fox - Mozilla

Netscape

  • Press the Reload button or use the menu options View, Reload.
    • Netscape checks with the server to see if an update has occurred before bringing a page from cache. If any change to the page has occurred, a fresh version is transmitted from the Web; otherwise, a copy is quickly retrieved from cache.
  • If Reload fails to display the updated page, press the Reload button while holding down the Ctrl key (Option key on Macintosh).
    • Netscape retrieves a fresh version from the Web whether the page has been updated or not. Cache is not used. This type of reload is useful if you suspect the cached copy of a page has been corrupted.
  • If Reload while holding down Ctrl fails, empty your Netscape disk cache:
    • For Netscape version 4.7, 6.0, 7.0, latest version
      1. On the Edit menu of your Netscape toolbar, click Preferences.
      2. Click the Advanced category and select Cache.
      3. Click the Clear Disk Cache button and the Clear Memory Cache button.
      4. Click OK.

America Online and Compuserve Users

If you are not using any of the above browsers, refer to your browser Help screens to discover how to clear cache.

Have a great day!

EliteMate Support Team
support@elitemate.com  

www.elitemate.com
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