Fixing Browser Related Issues

Upgrade to the Latest Browser Version

It is advisable to upgrade to the latest version by clicking on your preferred browser below:
Google Chrome
Mozilla Firefox
Microsoft Internet Explorer

Clearing Browser Cache

Google Chrome 27.0+

  1. Click the Three Lines Icon (Tools menu).
  2. Select History, then click the Clear browsing data... button or select Settings, click Show Advanced settings... link at the bottom of the page, then click the Clear browsing data... button under the "Privacy" section.
  3. A pop-up should appear.
  4. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data and plug-in data).

    You can choose the period of time for which you want to clear cached information from the Clear data from this period drop-down menu. To clear your entire cache, select Everything.
  5. Click Clear browsing data.
  6. Close tab.
  7. Exit and re-launch the browser.

Mozilla Firefox 29

  1. Open Mozilla Firefox 29.
  2. Click the Menu button (the one with three horizontal lines) and then choose Options.

    If Options is not listed in the menu, click Customize and drag Options from the list of Additional Tools and Features over to the Menu.
    Note: If you're using the menu bar, choose Tools and then Options instead.

    Firefox for Mac: On a Mac, choose Preferences from the Firefox menu and then continue as instructed below.
  3. With the Options window now open, click the Privacy tab.
  4. In the History area, click the clear your recent history link.
    Tip: If you don't see that link, change the Firefox will: option to Remember history. You can change it back to your custom setting when you're done.
  5. In the Clear Recent History window that appears, set the Time range to clear: to Everything.
  6. In the list at the bottom of the window, uncheck everything except for Cache.
    Note: If you wish to clear other kinds of stored data, feel free to check the appropriate boxes. They will be cleared with the cache in the next step.
    Tip: Don't see anything to check? Click the button next to Details.
  7. Click on the Clear Now button.
  8. When the Clear Recent History window disappears, all of the files saved (cached) from your Internet browsing activities in Firefox will have been removed.

    Note: If your Internet cache is large, Firefox may hang while it finishes removing the files. Just be patient - it will eventually finish the job. Tip: Older versions of Firefox, particularly Firefox 4 through Firefox 28, have fairly similar processes for clearing the cache.

Internet Explorer 11

  1. Open Internet Explorer 11.
  2. On the very right-hand side of the browser, click on the gear icon, also called the Tools icon, followed bySafety, and finally Delete browsing history... Note: If you have the Menu bar enabled, you can instead click Tools and then Delete browsing history....
  3. In the Delete Browsing History window that appears,uncheck all options except the one labeled Temporary Internet files and website files.
  4. Click the Delete button.
  5. The Delete Browsing History window will disappear and you may notice your mouse icon go busy for a few moments. As soon as your cursor returns to normal, or you notice the "fished deleting" message at the bottom of the screen, consider your temporary Internet files deleted. Tip: Older Internet Explorer versions, like IE10, IE9, and IE8, have similar procedures for clearing the cache.

Safari 4.0+

  1. Open Safari.
  2. Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  3. Select Reset Safari from the drop-down.
  4. Choose what history and other elements to clear.
  5. Click the Reset button.


  1. Open Opera.
  2. Click Tools and select Delete Private Data.
  3. Expand Delete Options and choose what history elements to clear.
    - e.g. Delete temporary cookies, Delete all cookies, Delete entire cache.
  4. Click the Clear Now (Opera 9) or Delete (Opera 10) button.
  5. Close window.
  6. Exit and re-launch the browser.


  1. Click on the menu in the top right corner of the screen.
  2. Click on Settings.
  3. Click on Privacy and Security.
  4. Click on Empty cache.
  5. Click Ok.

Chrome for Android:

  1. Click on the menu button (three dots in the topright corner).
  2. Click on settings in the menu.
  3. Click on Privacy in the menu.
  4. Click on Clear browsing data.
  5. Select Empty the cache from the list.
  6. Click on Clear browsing data on the bottom. Your browser cache is now empty.


If you are not using any of the above browsers, refer to your browser Help screens to discover how to clear cache.

Have a great day!

EliteMate Support Team
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