1. Question: If I forget my username or password, can you tell me what it is?

Answer: The <Forgot Username/Password> feature is attached to the login area of www.EliteMate.com on the upper left hand side. Just fill out your username or email address and we will email you your username and password.

2. Question: What do I do if I want to change my username?

Answer: You have to fill out another profile in order to get another username.

3.Question: What do I do if I want to change my password?

Answer: Log in at www.elitemate.com and click on <My Profile> and then scroll down to My Account Information, click on the bottom Edit button and change your password, then click the submit button to finalize the changes.

4. Question: Can my username and email address be the same?

Answer: No. For reason of maintaining security and anonymity, your username and email address cannot be the same.

5. Question: How do I create a profile?

Answer: Go to www.elitemate.com and click on the <Sign Up Free> tab and fill in the required data requested  Use referral code ELITE to get a $5 discount per month.

6. Question: Can I change my profile and how?

Answer: Log in at www.elitemate.com and go to <My Profile> and click on the Edit button, make the changes you wish and then press the submit tab after you make changes to finalize them.

7. Question: What are the profile guidelines for EliteMate.com?

Answer: EliteMate.com welcomes all single adults seeking one-to-one relationships ranging from companionship to friendship, romance to marriage. Our Quality Assurance team reviews each and every profile to provide our members with a comfortable environment, while also ensuring you the best possible chances of making quality matches. We reserve the right to revise our guidelines from time to time, so please check back for updates. We may reject profiles if the username, headline, or narrative text contains any of the following:  Report abuse to the EliteMate.com Abuse Team at abuse@elitemate.com.

* Any direct contact information (i.e., email addresses, URLs, ICQ/instant messenger IDs, phone numbers, full names, addresses)
* Any location or descriptive information that threatens a member's anonymity
* Abusive language of any kind (i.e., language that is vulgar, racist, homophobic, etc.)
* Discussion or descriptions of illegal acts or behavior (i.e., drug use, violence, etc.)
* Business or political advertisements or solicitations
* Material that exploits or solicits personal information from individuals under the age of 18
* Foreign languages (to effectively monitor profiles, they must be in English)
* Solicitation of multiple or additional partners
* Unauthorized use of copyrighted or trademarked material
* Overt sexual innuendo or discussion EliteMate.com does not accept content from:
* Incarcerated individuals
* Individuals under the age of 18

8. Question: Is it a good idea to post my photo on EliteMate.com?

Answer: Posting a photo on EliteMate statistically yields up to 9 times more responses than not having a photo posted. If someone doesn't know what you look like they might just pass up your profile.  Physical attraction for most people is part of the selection process. However, if you prefer that no one view your photo, and you just want to seek others out, then not posting a photo will work for you.  Most users do searches with pictures only so if you don't have pictures posted someone might just pass you up.


9. Question: Are there guidelines for posting a photo?

Answer: Please adhere to the following photo guidelines:

* Nude, obscene, sexual or otherwise offensive photos will not be posted.
* Cartoon characters and photos of celebrities are copyrighted and will not be posted.
* You must be in the photo and clearly visible.
* Group photos are not permitted.

Photo Tips:
* Choose a recent photo that reflects your current appearance.
* Use a photo of yourself alone for your primary image.
* EliteMate.com is committed to providing our members with a secure, comfortable environment.
* We reserve the right to crop or reject any photo at our discretion.
* Photos will not appear on the site until they are approved by our Support Department.

10. Question: How do I post a photo?

Answer: EliteMate.com makes it easy for you, by offering three ways to post a photo.

Option 1: Upload a Photo (Processed in 1 to 2 days)

To upload a photo directly from your computer, simply log-on with your username and password at www.elitemate.com, then go to the <My Pictures> page click the browse tab next to each photo and find the picture file to upload on your computer.  You can post up to three photos of yourself. You can also upload pictures of yourself on the <Manage Photos> page of EliteMate. Each photo should be 1000k or less. Photo files are accepted in .jpg, .jpeg, .gif, or .bmp formats. Your photo(s) must meet our photo guidelines, as explained in the answer to Question 9 in our Frequently Asked Questions (FAQ) section of EliteMate. Once approved, uploaded photos will be reshaped and/or resized to fit our system. Due to the high volume of photos that we receive, it may take a few days for your photo to appear on your profile.

Option 2: Email a Photo (Processed in 1-3 days)

Only one photo per email please. To help speed up the process when you email your photo, please include the following information:

First and last name
EliteMate.com username
EliteMate.com registered email address
Photo file, as an attachment to your email
Specify which photo you want to be your primary (if sending more than one).

Email photos to pictures@elitemate.com. Please send photos as attachments only. We cannot accept a picture embedded in an email. Due to the large number of photos submitted by email, posting may take a few days. Your photo(s) must meet our photo guidelines, as explained in the answer to Question 9 in EliteMate's FAQ section.

Option 3: Mail a Photo

We will scan, crop and post your photos for free! Be sure to select photos no larger than 5" x 7" and no smaller than 2" x 2." Your photo(s) must meet our photo guidelines, as explained in the answer to Question 9 in EliteMate's FAQ section. Please write the following on the back of your photo:

First and last name
EliteMate.com username
EliteMate.com registered email address
Birth date (mm/dd/yyyy)
Specify which photo you want to be your primary (if sending more than one)

Mail photo(s) to:
EliteMate Image Department
105-10 62nd Road, Suite 1D
Forest Hills, NY 11375

The fastest method for sending your photo(s) is through the US Postal Service's "Express" or "Priority Mail." To avoid a significant delivery delay, you MUST CHECK the "no signature required" box.

To have your photo returned to you, please enclose a self-addressed, stamped envelope that is big enough to hold the photo(s).

11. Question: Can I add other photos to the one I have already posted?

Answer: Yes. Log in at www.elitemate.com and go to the <My Pictures> page and click on the replace tab, browse your computer for a new picture file and upload it.  The file type must be a jpeg, jpg, bmap or gif image and 1000k in size or less in size.

12. Question: How long will it take for my photo to appear on your site?

Answer: It may take a few days for your photo to appear on EliteMate. Each photo has to be validated and checked by our support department.

13. Question: Do you have a membership plan and what is the pricing?

Answer: EliteMate allows you to post a profile free of charge.  You can search the whole database free of charge.  Your first log in right after you register is fully privileged for as long as you stay logged in.  If you would like to become a fully privileged member a monthly membership fee will apply. Prices will vary.  We offer monthly, quarterly, and annual rates. 

$2.99 for 7 days
$4.99 for 14 days
$9.99 for 30 days
$24.99 3 Month
$44.99 6 Month
$79.99 1 Year

14. Question: What payment options do I have?

Answer: EliteMate allows a person to sign up for 7 days, 14 days, 1 month, three months, six months, for 1 year or a life time.  We accept most major credit cards, debit/credit cards with the Visa Card logo, checks, cash, money orders and cash.

To pay via credit card, log in at www.elitemate.com with your username and password, then click on the Chat tab and it will prompt you to become a member. Then press the Become a Member tab and you will get a credit card prompt page, fill in the necessary credit card billing information, press submit and you will be a fully privileged member at EliteMate.com.

You can also become a fully privileged member via postal mail, to enjoy this special offer you must mail a check or money order to EliteMate.com, 105-10 62nd Road, Suite 1D, Forest Hills, NY 11375, USA. Please make sure that your username is on your payment somewhere. Either way we are happy to have you as a fully privileged member.

15. Question: What credit cards does EliteMate.com accept?

Answer: EliteMate accepts Visa, American Express, Diners, Japanese, Discover and debit/credit cards with the Visa logo.

16. Question: Where should I mail my money order or check?

Answer: Make the check or money order payable to EliteMate.com and send it to:

105-10 62nd Road, Suite 1D
Forest Hills, NY 11375

17. Question: Will my membership be automatically renewed? 
What is your refund policy?

Answer: Yes, your membership will automatically be renewed. It can also be cancelled simply at any time by emailing us at billing@elitemate.com and provide your username, password, first name, last name, address, city, state, zip code, reason for cancellation and a request to stop reoccurring billing.
EliteMate.com's Billing Terms:
You agree that you will be billed in a reoccurring automatic manner and your credit card will be charged for EliteMate's monthly membership fees. If you would like to stop being billed in a reoccurring automatic manner you must email billing@elitemate.com,  provide your username, password, first name, last name, address, city, state, zip code and reason to stop reoccurring billing. EliteMate.com LLC makes by company check within 7 seven business days. For complete billing terms please refer to //www.elitemate.com/htm/terms.htm.  You can also select on upgrade pages 1 time payment plans where your card is not charged in a reoccurring manner.  Click Here

18. Question: Is there a difference between searching and matching?

Answer: No, it's the same feature.

19. Question: What is <Search for Mates>?

Answer: <Search for Mate> is the online function of the site that allows you to search through EliteMate's database for members based on your chosen criteria in order to find someone you are interested in. If you are looking to see who's online at any given time, use the <Who's Online> feature.

20. Question: Can I save a search and how?

Answer: Log in, then Go to <Search For Mates> and go to <Full Search>, fill out your chosen criteria, and then click <Save this Search as My Search> at the bottom of the page and then you can click on the My Search tab in the My Menu Area to access all of the current singles in your criteria.

21. Question: Can I delete a saved search and how?

Answer: When you create a new search and save it, it saves over the old search, in effect deleting it.

22. Question: Can I save as many searches as I want?

Answer: No, you can save only one search at a time.

23. Question: Why don't I seem to be getting many/any responses?

Answer: Post a picture and submit your video.  Most users search for profiles with pictures or video.  You should broaden your search parameters in the <Full Search> area of EliteMate. You should also have a photo posted on the site if you wish to yield more responses. Our studies have shown you can get up to 8 times more responses with a photo. Makes sure all the information in your profile is filled out completely. You can also reread your profile to check for spelling and grammatical errors.

24. Question: Is the email I send to other members anonymous?

Answer: Users will only receive your EliteMate username and then be able to
view your profile and picture. However, your first name, last name, personal
email address, phone number, and/or other personal information are always
safely kept anonymous.  You can also send pictures through EliteMate.com without giving out your personal email address.  We accept jpg, jpeg, gif or bmap images through our email system. Send up to 3 per email message.  This is a great safety feature.

25. Question: If I receive email from an EliteMate member, do I have to
join in order to reply?

Answer: You can receive email from members after you register free. You can list your personal and read messages free of charge.  You have to pay a fee in order to reply.  Your first log in after registration is free and fully privileged, you are allowed to send unlimited emails for as long as you stay logged in (Not Idle).

26. Question: What do I do if I no longer wish to be a member?

Answer: You must email the support department at support@elitemate.com and request a stop on your subscription.

27. Question: When does my billing stop?

Answer: Your billing doesn't stop unless you stop it by emailing us at billing@elitemate.com and provide your username, password, first name, last name, address, city, state, zip code and reason to stop reoccurring billing. .  Please read our complete billing terms at //www.elitemate.com/htm/terms.htm.

28. Question: How can I re-instate my membership?

Answer: Once you try to access a member privilege area you will be prompted
to rejoin and then you can follow the directions to re-instate your
membership or email support@elitemate.com and ask to be reactivated.  Please include your username and password along with the email address you originally subscribed to EliteMate.com with.  You can also reactivate your membership automatically here //www.elitemate.com/myJsp/activate_deactivate.jsp 


29: Question: I bought a 3 month membership and only used 1 month; will I be reimbursed for the unused 2 months?

Answer: Yes, you will be refunded on unused months as per our terms you agree to when you register.  //www.elitemate.com/htm/terms.htm

30. Question: What becomes of my profile if I cancel my membership?

Answer: It is stored in our database in case you want to rejoin some other time. You will then be viewed as a guest rather than a member. That means you can still receive emails and Elite Cards, but you cannot send any of these unless you wish to reactivate again.
If you wish to be removed from our site completely, just let us know by emailing us at support@elitemate.com and we will promptly delete your profile.

31. Question: How do I reactivate my profile?

Answer: Once you try to login again with your old username and password, you will be prompted to rejoin by emailing support@elitemate.com.  After the EliteMate Support Team reinstates your membership, your old profile will be restored.  You can also reactivate your EliteMate membership automatically if you remember you username and password here //www.elitemate.com/myJsp/activate_deactivate.jsp 

32. Question: If I cancel my membership, can other EliteMate members still search for me?

Answer: Yes, they can search for you as long as you do not request to have your canceled membership/profile removed from our database.

33. Question: Why does the EliteMate's website seem to be running slow today?

Answer: If you are having trouble with the speed of our site it could be one of three things:

1. EliteMate.com might be experiencing exceptionally high volume. Please be patient and try to log onto us again later.
2. The connection on your end might be the difficulty. Double-check your modem settings or connection speed to make sure you're connected at the highest possible Internet connection rate.
3. The Internet itself may be experiencing a traffic jam. Try again another time when the information highway is less crowded.

How To Make EliteMate Work Best On Your Computer System

34. Question: How do I block users from emailing me?

Answer: Log in to www.elitemate.com and go the <Mailbox> page of EliteMate, click on the email message of the user that you wish to block, and then click the <Block User> button.
The user will no longer can no longer contact you in any way unless you unblock him or her.

35. Question: What if my browser keeps telling me that my session has expired and I can not get on the site?

Answer: It sounds like the browser you are using is not up to date with our browser requirements located here //www.elitemate.com/htm/requirements.htm. Check to see if you need to update the version you have. You can usually do this for free. Also very important, delete the temporary internet folders you have, delete the cache memory, delete all offline content in the browser and set the browser to check for new versions of the site every time you visit the page. Updating your browser and/or deleting the cache memory in it can rectify the problem with the time out issue you are having.
Click Here To Rectify Your Time Out Issue

36. Question: What if the Live Chat and Instant Message features of EliteMate are not working properly?

Answer: You might need to enable java on your system. You can do this by clicking on this link and following these instructions.


1. Click on the download link that is most suitable for your system.
2. Follow the current download instructions on the Sun site in the Java section.

37. Question: How do I activate the video profile and video email feature on EliteMate.com?      

Answer: Simply log into www.elitemate.com, click on MY Video Profile and follow the step by step instructions.  You must also have a YouTube.com account because EliteMate works with video codes from YouTube to display its video profiles.  See
//www.elitemate.com/upload_your_video_to_elitemate.htm for step by step directions to utlize EliteMate.com's video profile feature.