1. Question: If I forget my username
or password,
can you tell me what it is?
Answer: The <Forgot Username/Password> feature
is attached to the login area of
www.EliteMate.com on the upper left hand side. Just fill out your username
or email address
and we will email you your username and password.
2. Question: What do I do if I want
to change my username?
Answer: You have to fill out another profile
in order to get another username.
3.Question: What do I do if I want to
change my password?
Answer: Log in at
www.elitemate.com and click on
<My Profile> and then scroll down to My Account Information, click on
the bottom Edit button and change your password, then click the submit button
to finalize the changes.
4. Question: Can my username and email
address be the same?
Answer: No. For reason of maintaining security
and anonymity, your username and email address cannot be the same.
5. Question: How do I create a profile?
Answer: Go to
www.elitemate.com and click on
the <Sign Up Free> tab and fill in the required data requested Use referral code ELITE to
get a $5 discount per month.
6. Question: Can I change my profile
and how?
Answer: Log in at
www.elitemate.com and go to <My Profile>
and click on the Edit button, make the changes you wish and then press the submit tab after
you make changes to finalize them.
7. Question: What are the profile guidelines
for EliteMate.com?
Answer: EliteMate.com welcomes all single adults
seeking one-to-one relationships ranging from companionship to friendship,
romance to marriage. Our Quality Assurance team reviews each and every
profile to provide our members with a comfortable environment, while
also ensuring you the best possible chances of making quality matches.
We reserve the right to revise our guidelines from time to time, so
please check back for updates. We may reject profiles if the username,
headline, or narrative text contains any of the following:
Report abuse to the EliteMate.com Abuse Team at
abuse@elitemate.com.
* Any direct contact information (i.e., email
addresses, URLs, ICQ/instant messenger IDs, phone numbers, full names,
addresses)
* Any location or descriptive information that threatens a member's
anonymity
* Abusive language of any kind (i.e., language that is vulgar, racist,
homophobic, etc.)
* Discussion or descriptions of illegal acts or behavior (i.e., drug
use, violence, etc.)
* Business or political advertisements or solicitations
* Material that exploits or solicits personal information from individuals
under the age of 18
* Foreign languages (to effectively monitor profiles, they must be in
English)
* Solicitation of multiple or additional partners
* Unauthorized use of copyrighted or trademarked material
* Overt sexual innuendo or discussion EliteMate.com does not accept
content from:
* Incarcerated individuals
* Individuals under the age of 18
8. Question: Is it a good idea to post
my photo on EliteMate.com?
Answer: Posting a photo on EliteMate statistically
yields up to 9 times more responses than not having a photo posted.
If someone doesn't know what you look like they might just pass up your
profile. Physical attraction for most people is part of the selection
process. However, if you prefer that no one view your photo, and you
just want to seek others out, then not posting a photo will work for
you. Most users do searches with pictures only so if you don't
have pictures posted someone might just pass you up.
9. Question: Are there guidelines for
posting a photo?
Answer: Please adhere to the following photo
guidelines:
* Nude, obscene, sexual or otherwise offensive
photos will not be posted.
* Cartoon characters and photos of celebrities are copyrighted and will
not be posted.
* You must be in the photo and clearly visible.
* Group photos are not permitted.
Photo Tips:
* Choose a recent photo that reflects your current appearance.
* Use a photo of yourself alone for your primary image.
* EliteMate.com is committed to providing our members with a secure,
comfortable environment.
* We reserve the right to crop or reject any photo at our discretion.
* Photos will not appear on the site until they are approved by our
Support Department.
10. Question: How do I post a photo?
Answer: EliteMate.com makes it easy for you,
by offering three ways to post a photo.
Option 1: Upload a Photo (Processed in 1 to 2 days)
To upload a photo directly from your computer,
simply log-on with your username and password at
www.elitemate.com,
then go to the <My Pictures> page click the browse tab next to
each photo and find the picture file
to upload on your computer. You can post up to three photos of yourself. You can also upload pictures
of yourself on the <Manage Photos> page of EliteMate. Each photo
should be 1000k or less. Photo files are accepted in .jpg, .jpeg, .gif,
or .bmp formats. Your photo(s) must meet our photo guidelines, as explained
in the answer to Question 9 in our Frequently Asked Questions (FAQ)
section of EliteMate. Once approved, uploaded photos will be reshaped
and/or resized to fit our system. Due to the high volume of photos that
we receive, it may take a few days for your photo to appear on your
profile.
Option 2: Email a Photo (Processed in 1-3 days)
Only one photo per email please. To help speed
up the process when you email your photo, please include the following
information:
First and last name
EliteMate.com username
EliteMate.com registered email address
Photo file, as an attachment to your email
Specify which photo you want to be your primary (if sending more than
one).
Email photos to
pictures@elitemate.com. Please
send photos as attachments only. We cannot accept a picture embedded
in an email. Due to the large number of photos submitted by email, posting
may take a few days. Your photo(s) must meet our photo guidelines, as
explained in the answer to Question 9 in EliteMate's FAQ section.
Option 3: Mail a Photo
We will scan, crop and post your photos for
free! Be sure to select photos no larger than 5" x 7" and
no smaller than 2" x 2." Your photo(s) must meet our photo
guidelines, as explained in the answer to Question 9 in EliteMate's
FAQ section. Please write the following on the back of your photo:
First and last name
EliteMate.com username
EliteMate.com registered email address
Birth date (mm/dd/yyyy)
Specify which photo you want to be your primary (if sending more than
one)
Mail
photo(s) to:
EliteMate Image Department
105-10 62nd Road, Suite 1D
Forest Hills, NY 11375
The fastest method for sending your photo(s)
is through the US Postal Service's "Express" or "Priority
Mail." To avoid a significant delivery delay, you MUST CHECK the
"no signature required" box.
To have your photo returned to you, please enclose
a self-addressed, stamped envelope that is big enough to hold the photo(s).
11. Question: Can I add other photos to the one I have already
posted?
Answer: Yes. Log in at
www.elitemate.com and go to the <My Pictures>
page and click on the replace tab, browse your computer for a new
picture file and upload it. The file type must be a jpeg, jpg,
bmap or gif image and 1000k in size or less in size.
12. Question: How long will it take
for my photo to appear on your site?
Answer: It may take a few days for your photo
to appear on EliteMate. Each photo has to be validated and checked by
our support department.
13. Question: Do you have a membership
plan and what is the pricing?
Answer: EliteMate allows you to post a profile
free of charge. You can search the whole database free of charge.
Your first log in right after you register is fully privileged for as
long as you stay logged in. If you would like to become a fully
privileged member a monthly membership fee will apply. Prices will vary.
We offer monthly, quarterly, and annual rates.
Answer: EliteMate allows a person to sign up
for 7 days, 14 days, 1 month, three months, six months, for 1 year or
a life time.
We accept most
major credit cards, debit/credit cards with the Visa Card logo, checks, cash, money
orders and cash.
To pay via
credit card, log in at www.elitemate.comwith your username and
password, then click on the Chat tab and it will prompt you to become a
member. Then press the Become a Member tab and you will get a credit
card prompt page, fill in the necessary credit card billing information,
press submit and you will be a fully privileged member at EliteMate.com.
You can also become a fully privileged
member via postal mail, to enjoy this special offer you must mail a
check or money order to EliteMate.com, 105-10 62nd Road, Suite 1D,
Forest Hills, NY 11375, USA. Please make sure that your username is on
your payment somewhere. Either way we are happy to have you as a fully
privileged member.
15. Question: What credit cards does
EliteMate.com accept?
Answer: EliteMate accepts Visa,
American Express, Diners, Japanese, Discover and debit/credit cards
with the Visa logo.
16. Question: Where should I mail my
money order or check?
Answer: Make the check or money order payable
to EliteMate.com and send it to:
EliteMate.com
105-10 62nd Road, Suite 1D
Forest Hills, NY 11375
USA
17. Question: Will my membership be
automatically renewed?
What is your refund policy?
Answer: Yes, your membership will automatically
be renewed. It can also be cancelled simply at any time
by emailing us at
billing@elitemate.com
and provide
your username, password, first name, last name, address, city, state,
zip code, reason for cancellation and a request to stop reoccurring billing.
EliteMate.com's Billing Terms:
You agree that you will be billed in a reoccurring
automatic manner and your credit card will be charged for EliteMate's
monthly membership fees. If you would like to stop being billed
in a reoccurring automatic manner you must email
billing@elitemate.com,
provide your username, password, first name, last name, address, city,
state, zip code and reason to stop reoccurring billing. EliteMate.com
LLC makes by company check within 7 seven business days. For
complete billing terms please refer to
//www.elitemate.com/htm/terms.htm. You can also select on
upgrade pages 1 time payment plans where your card is not charged in a
reoccurring manner. Click
Here
18. Question: Is there a difference
between searching and matching?
Answer: No,
it's the same feature.
19. Question: What is <Search for
Mates>?
Answer: <Search for Mate> is the online
function of the site that allows you to search through EliteMate's database
for members based on your chosen criteria in order to find someone you
are interested in. If you are looking to see who's online at any given
time, use the <Who's Online> feature.
20. Question: Can I save a search and
how?
Answer: Log in, then Go to <Search For
Mates> and go to <Full Search>,
fill out your chosen criteria, and then click <Save this Search as
My Search> at the bottom of the page and then you can click on the
My Search tab in the My Menu Area to access all of the current singles
in your criteria.
21. Question: Can I delete a saved search
and how?
Answer: When you create a new search and save
it, it saves over the old search, in effect deleting it.
22. Question: Can I save as many searches
as I want?
Answer: No, you can save only one search at
a time.
23. Question: Why don't I seem to be
getting many/any responses?
Answer:
Post a picture
and submit your
video. Most users search for profiles with pictures or video. You should broaden your search parameters
in the <Full Search> area of EliteMate. You should also have a
photo posted on the site if you wish to yield more responses. Our studies
have shown you can get up to 8 times more responses with a photo. Makes
sure all the information in your profile is filled out completely. You
can also reread your profile to check for spelling and grammatical errors.
24. Question: Is the email I send to
other members anonymous?
Answer: Users will only receive your EliteMate
username and then be able to
view your profile and picture. However, your first name, last name,
personal
email address, phone number, and/or other personal information are always
safely kept anonymous. You can also send pictures through
EliteMate.com without giving out your personal email address. We
accept jpg, jpeg, gif or bmap images through our email system. Send up
to 3 per email message. This is a great safety feature.
25. Question: If I receive email from
an EliteMate member, do I have to
join in order to reply?
Answer: You can receive email from members
after you register free. You can list your personal and read
messages free of charge. You have to pay a fee in order to
reply. Your first log in after registration is free and fully
privileged, you are allowed to send unlimited emails for as long as you
stay logged in (Not Idle).
26. Question: What do I do if I no longer wish to be a member?
Answer: You must email the support department
at
support@elitemate.com
and request a stop on your subscription.
27. Question: When does my billing stop?
Answer: Your billing doesn't stop unless you
stop it by emailing us at
billing@elitemate.com
and provide your username, password, first name, last name, address,
city, state, zip code and reason to stop reoccurring billing. .
Please read our complete billing terms at
//www.elitemate.com/htm/terms.htm.
28. Question: How can I re-instate my membership?
Answer: Once you try to access a member privilege
area you will be prompted
to rejoin and then you can follow the directions to re-instate your
membership or email
support@elitemate.com and ask to be reactivated. Please
include your username and password along with the email address you
originally subscribed to EliteMate.com with. You can also
reactivate your membership automatically here //www.elitemate.com/myJsp/activate_deactivate.jsp
29: Question: I bought a 3 month membership
and only used 1 month; will I be reimbursed for the unused 2 months?
Answer: Yes, you will be refunded on unused
months as per our terms you agree to when you register. //www.elitemate.com/htm/terms.htm
30. Question: What becomes of my profile
if I cancel my membership?
Answer: It is stored in our database in case
you want to rejoin some other time. You will then be viewed as a guest
rather than a member. That means you can still receive emails and Elite Cards, but you cannot send any of these unless you
wish to reactivate again.
If you wish to be removed from our site completely, just let us know
by emailing us at
support@elitemate.com and we will promptly delete
your profile.
31. Question: How do I reactivate my
profile?
Answer: Once you try to login again with your
old username and password, you will be prompted to rejoin by emailing
support@elitemate.com. After
the EliteMate Support Team
reinstates your membership, your old profile will be restored.
You can also reactivate your EliteMate membership automatically if you
remember you username and password here //www.elitemate.com/myJsp/activate_deactivate.jsp
32. Question: If I cancel my membership,
can other EliteMate members still search for me?
Answer: Yes, they can search for you as long
as you do not request to have your canceled membership/profile removed
from our database.
33. Question: Why does the EliteMate's
website seem to be running slow today?
Answer: If you are having trouble with the speed
of our site it could be one of three things:
1. EliteMate.com might be experiencing exceptionally
high volume. Please be patient and try to log onto us again later.
2. The connection on your end might be the difficulty. Double-check your
modem settings or connection speed to make sure you're connected at
the highest possible Internet connection rate.
3. The Internet itself may be experiencing a traffic jam. Try again another
time when the information highway is less crowded.
34. Question: How do I block users from
emailing me?
Answer: Log in to
www.elitemate.com and go the <Mailbox> page of
EliteMate, click on the email message
of the user that you wish to block, and then click the <Block User>
button.
The user will no longer can no longer contact
you in any way unless you unblock him or her.
35. Question: What if my browser keeps
telling me that my session has expired and I can not get on the site?
Answer: It sounds like the browser you are
using is not up to date with our browser requirements located here
//www.elitemate.com/htm/requirements.htm.
Check to see if you need to update the version you have. You can usually
do this for free. Also very important, delete the temporary internet
folders you have, delete the cache memory, delete all offline content in
the browser and set the browser to check for new versions of the site
every time you visit the page. Updating your browser and/or deleting the
cache memory in it can rectify the problem with the time out issue you
are having.
Click Here To
Rectify Your Time Out Issue
36. Question: What if the Live Chat
and Instant Message features of EliteMate are not working properly?
1.
Click on the download link that is most suitable for your system.
2. Follow the current download instructions on the Sun site in the Java
section.
37. Question: How do I activate the video profile and video email feature on
EliteMate.com?
Answer: Simply log into www.elitemate.com, click on MY Video Profile and follow the step by step instructions.
You must also have a YouTube.com account because EliteMate works with
video codes from YouTube to display its video profiles. See //www.elitemate.com/upload_your_video_to_elitemate.htm
for step by step directions to utlize EliteMate.com's video profile
feature.
